Aboriginal and Torres Strait Islander Cultural Appreciation
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, Aboriginal, Torres Strait Islander, reconciliation, culture, elders, kinship, languages, communication, history, health, closing the gap, employment, events.
This course takes you on a 'journey of awareness'. Cultural awareness is a first step towards Aboriginal and Torres Strait Islander cultural competency, which refers to an ability to interact effectively with people of different cultures and socio-economic backgrounds.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Acquiring Human Resources
Leadership, Management, Manage, Lead, Supervise, Supervisor, Team, hiring, screening, interview, questioning, listening.
In this course, we discover that human resource planning is about getting the right number and type of people into the right places, at the right times, and doing the right things in the context of the business objectives of the work unit.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Acquiring Physical Resources
leadership, management, manage, lead, supervise, supervisor, team, resources, contingency, suppliers, tendering.
As an Operational Manager you need to know how resources are obtained in your organisation and the role you are expected to play in that process. In this course, we overview the principles and processes associated with obtaining physical resources.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Advancing Your Career
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, etiquette, networking, mentor, learning, competence, learning, development.
In this course, we will investigate affirmative action that you can take to advance your career. In a nutshell, this involves combining your skills and knowledge, while being politically savvy.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Advise on Products and Services
ready4retail; retail; customer; service; security; stock; products; services; sales; customers; questioning; listening; product; service; knowledge; research; comparisons; competitors; merchandise; demonstrate; features; benefits; advice.
Product demonstration and answering customer questions is an integral part of the selling process, so a thorough knowledge of the products you sell, and their application is going to be essential. This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Alcohol and Other Drugs
Impairment, Stress, Depression, Addiction, Policy, Duty of Care, Impact, Effect, Prescription, Employee Assistance Program, EAP, Medication, Help, Performance, Workplace Health and Safety
This course has been developed to provide the learner with an awareness of the dangers presented by alcohol and other drugs and the impact these can have in the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Anatomy of the Breast and Physiology of Lactation
Breastfeeding, Intellilearn
The Anatomy of the Breast and Physiology of Lactation course will provide an overview of the physiology of the breast, how it changes during pregnancy and demonstrate ways you can apply these principles in clinical practice.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Antepartum Haemorrhage (APH)
midwifery, Intellilearn
This course covers key areas of APH including placenta praevia, placental abruption, vasa praevia.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Anti-Money Laundering Australia, New Zealand, United Kingdom Singapore, Hong Kong
Terrorism, Prevent, Finance, Financing, Legal, Illegal, Financial, Crime, Criminal, Proceeds, Law, Legislation, Risk, Act, Know your obligations whether in Australia, New Zealand, Singapore, Hong Kong or United Kingdom, Know your reporting obligations under AML/CFT legislation and how to meet them, CTF
This course is appropriate for anyone who has obligations in relation to anti money laundering and counter financing of terrorism in Australia, New Zealand, United Kingdom, Singapore and Hong Kong. Learners can personalise the learning experience by selecting one or more regions, as is appropriate to their local business operations. The course content will then be filtered with the relevant information and learning objectives specific to that selection.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Armed Robbery Safety Awareness
Armed Robbery, Safety Awareness, Robbery response, Workplace Health and Safety
This course has been has been developed to provide you with general information about how robbery related risks should be managed. This course will provide you with an understanding of how your behaviour can help to protect your safety and the safety of others during a robbery related incident.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Asbestos Awareness
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, asbestos, exposure, removal, disposal.
This Asbestos Awareness course is designed to assist you in understanding policies and procedures regarding the safe handling and disposing of Asbestos. We will identify the 3 main types of asbestos and the possible health effects of exposure to airborne asbestos. We will also identify how asbestos risks are managed in the workplace, investigate what an asbestos register is and explain the general procedures should asbestos be discovered or disturbed.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Assessing Personality Types at Work
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, personality, career, job choices, communication, learning.
In this course, we will investigate different personality types in more detail and look at a personality assessment tool called an Enneagram that can be used to identify personality traits and how they affect behaviour.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Assist Clients with Medication
Intravenous, Drip, Blood, Insertion, Vein, Complication, Cannula, Fluid, Drug, Administration, Drainage, Vessel, Hospital, Nurse, Medical Procedure, Haematoma, Artery, Dose, Numeracy, Mathematical, Maths
This course has been developed to provide care and support workers with an understanding of how to assist clients in the residential aged care setting and/or the home and community settings with their medication needs.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Baby Friendly Health Initiative
Breastfeeding, Intellilearn
The Baby Friendly Health Initiative (BFHI) course will introduce the BFHI concept as well as provide a background on WHO and UNICEF in relation to breastfeeding initiatives. Information related to supplementation is also provided.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Basic Life Support
Manual Handling, Intellilearn, Nursing, National Standards
The Basic Life Support (ANZCOR 2016 Guidelines) course is part of the IntelliLearn's Nursing & National Standards Library.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Basic Life Support
Resuscitation, BLS, CPR, First Aid, ARC, Australian Resuscitation Council, DRSABCD, Defibrillator
This course has been developed to provide learners with an understanding of basic life support, according to the Australian Resuscitation Council guidelines.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Basic Written Communication for the Workplace
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, writing, documents, grammar, punctuation.
The types of communication that occur in the workplace range from a simple hallway conversation or telephone chat to formal written documents, meetings and presentations. You need to develop skills that will allow you to get your message across to others as well as understand the message being presented to you. Using practical exercises, this course will help to improve your written communications.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Being a Leader
leadership, management, manage, lead, supervise, supervisor, team, leadership, intelligence, perception, vision, passion, decision-making, communication, personal skills.
People's attitudes toward work can be complex, so there can be no single method for influencing their attitude and behaviour. In this course, we will investigate the personal qualities that effective leaders draw on to motivate and influence a variety of people.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Breastfeeding Challenges - Infant
Breastfeeding, Intellilearn
The Breastfeeding Challenges: Infant course will identify potential problems that can arise in breastfeeding (for the infant) and provide strategies and alternatives to assist and manage those situations. Poor infant weight gain is also covered.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Breastfeeding Challenges - Maternal
Breastfeeding, Intellilearn
The Breastfeeding Challenges: Maternal course will provide information about identifying, preventing and managing breastfeeding problems that can affect the mother.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Breech Delivery
Midwife, Presentation, Buttocks, Feet, Head, Obstetrics, Birth, Child, Pregnancy, Caesarean, Frank, Complete, Footling, Kneeling
This course covers key areas of breech delivery, including; definition, risk factors and management. Upon successful completion of the associated quiz, 1 Australian College of Midwives (MidPLUS) point will be awarded.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Bullying and Harassment for Employees (AU Version)
Harassment, Bullying, Behaviour, Responsibilities, Workplace, Management
Kineo's Bullying and Harassment for Employees training course is designed to minimise the risk and bullying and harassment occurring in the workplace. The courses focuses on building positive behaviours and stopping negative behaviours based on Australian legislation.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Bullying and Harassment for Employees NZ
Ethics, Bullying, Harassment, Conduct
This course has been designed to provide employees with an understanding about bullying and harassment in the workplace, the type of behaviour that should be avoided and what employees can do if bullying or harassment is occurring in their workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Bullying and Harassment for Managers and Supervisors
Ethics, Bullying, Harassment, Conduct
This course has been designed to provide managers and supervisors with an understanding about workplace bullying and harassment, and what they can do to prevent and manage bullying and harassment in their workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Bullying and Harassment for Managers and Supervisors (AU Version)
Bullying, Harassment, Behaviour, Responsibilities, Incidents, Work Place, Management
This course has been designed to provide managers and supervisors with an understanding about workplace bullying and harassment, and what they can do to prevent and manage bullying and harassment in their workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Bullying and harassment for leaders
leadership, management, manage, lead, supervise, supervisor, team, leadership, bullying, harassment, dignity, respect, grievances, cyberbullying, responsibilities, conflict.
In this module, we investigate the vital role of our managers and supervisors to ensure that all our people experience a workplace environment that is positive, productive, harmonious and safe. We focus on bullying and harassment, outlining associated fundamental and legal rights that apply to our employees and contractors, as well as those who visit our workplaces and who engage or partner in our services.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Business Continuity
leadership, management, manage, lead, supervise, supervisor, team, leadership, business, continuity, BCM, risk.
In this course, we overview the importance of Business Continuity planning to an organisation and its people. BCP describes a holistic management process that is designed to identify potential threats to an organisation along with the likely impact in the event that those threats are realised. With this knowledge in place, you can plan effective responses.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Business Ethics
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, ethics, violations, conflict of interest, compliance, reporting, violations.
We all have a natural moral compass that helps us to identify what is and is not ethical. In this course, we will reflect on the moral codes that underscore sound business ethics and we will touch on how many Organisations today have published Codes of Ethics to help understand your responsibilities.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
COVID-19 Coronavirus Prevention
Corona, Virus, Infection, Flu, Cold, Health
This course has been designed to provide you with an understanding of what the COVID-19 Coronavirus is, some of the common myths surrounding the pathogen and what you can do to help reduce the risk of infection.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Cash handling and end of day balancing
HSE; WHS; OHS; health; safety; environment; ready2work; Incidents; Hazard; Hazard control; Injury
One of the health and safety titles in our ready2work range, this course overviews essential policies and procedures designed to help keep people safe in the workplace. It is generic, so please follow any local procedures that apply if they conflict with anything covered herein. Topics covered include: - Safety doesnâ??t happen by accident - Recognise an incident has occurred or is about to occur - Hazard Analysis - Initial Response - The safety and well-being of people is always the priority - Control the incident - Identifying Hazardous substances - Spill Response - Specialists on the scene - Preventing reoccurrence - Conclude the incident control - Timely reporting - Investigations and Rehabilitation - Communication and Consultation.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Change Management Process
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, change, transition, analysis, change process, consolidating.
In this course, we will investigate the Ending State, the Transition State and the Future State in the change transition process.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Change in the workplace (2020)
ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; change; transition; analysis; change process; consolidating.
In this course, we will overview the fundamentals of organisational change and investigate the roles involved, the structures required, and the skills and attitudes demanded from both individual and organisational perspectives.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Clinical Handover (ISBAR)
nursing, Intellilearn
The Australian Commission on Safety and Quality in Healthcare has mandated Clinical Handover as one of the 10 national standards (Standard 6).
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Clinical Handover (ISOBAR)
nursing, Intellilearn
The Australian Commission on Safety and Quality in Healthcare has mandated Clinical Handover as one of the 10 national standards (Standard 6).
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Code of Conduct
Code of Conduct, Code of Ethics, CoC, Values, Standards, Policies, Procedures, workplace relationships, diversity and equal opportunity, discrimination, EEO, Harassment, Bullying, Privacy, Personal information, Fraud, Intellectual Property, Reporting violations.
Our Code of Conduct is a public statement that provides specific guidance on the values, standards, policies and procedures required of our employees. In this course, we investigate the key values that help to develop and maintain harmonious, positive working environments. We will look at enhancing your understanding of yourself and others.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Communicate in the workplace to support team and customer outcomes
ready4retail; retail; customer; service; security; transactions; communication; greeting; confidentiality; tact; questions; answers; follow-up; teamwork; tasks; feedback; conflict; problem-solving; presentation; hygiene; information; routine.
You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. As such, you must understand and adopt effective communication skills and techniques. You need to speak clearly and effectively, listen actively, and present positively in both face-to-face interactions and when utilising communication technologies.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Communication Targets
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communicating, stakeholders, colleagues, management, staff.
In this course, we concentrate on communicating with specific types of people in the workplace, including internal and external customers, managers and supervisors, colleagues and staff.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Compliant Trading
Compliance, Code of Conduct, Ethics, rights, supply, anti-competitive, scams, customer rights, advertising, promoting, safe products, warranties, pricing, mergers, acquisitions, complaints.
In this course, we will give you an overview of a businessâ?? rights and obligations in relation to its suppliers, competitors and customers under the Competition and Consumer Act.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Consulting Communication Skills
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communicating, listening, body language, active listening, questioning, trust, telephone.
In this course, we will cover the basic communication skills required when dealing with customers and colleagues.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Contractor Safety Management
Compliance, Code of Conduct, Ethics, rights, legislation, policies, procedures, health, safety, WHS, legislation, consultation, risk assessment, hazards, evacuation, incident, hazard, reporting, induction, security, storage, loading, hazardous, substances, SWMS, plant, equipment, electrical, waste, reporting, investigating.
In this course, you will learn about our Health and Safety Policy and obligations relating to contractors in the workplace.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Contribute to workplace health and safety
retail; ready4retail; HSE; WHS; OHS; health; safety; environment; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; hazards; ergonomics; work process; Safety Data Sheets; SDS; Psychosocial; Bullying; harassment; discrimination; Evacuation; Job safety analysis; reporting; emergency locations; competent persons.
Safety procedures in all retail stores are governed by legislation. On top of this, many stores implement their own safety policies and procedures in line with the legislation to encompass the store's unique circumstances and products. For instance, a car accessory store will have procedures for handling each of a variety of chemical products whereas a footwear store may only have a procedure for using basic cleaning agents.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Control Minor Incidents
HSE; WHS; OHS; health; safety; environment; ready2work; workplace; competencies; competency; policies; procedures; Emergency; Evacuation
In this course, we overview standard workplace emergency procedures, including: - Your safety, health and well-being are of the utmost importance - Safety features - Personal Emergency Evacuation Plan (PEEP) - Types of emergencies and related procedures - How to report emergencies - Alerts and notification tools - Evacuation roles and responsibilities - Evacuation procedure - RACE - Evacuation diagrams and important locations - Ongoing awareness and pre-emergency tasks - Prepare - If you see something, say something - Business Continuity
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Creative Problem-Solving
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, problem solving, creativity, creative techniques, random input, reversal, thinking, mind-mapping, subconscious.
Creative problem-solving is about escaping the standard patterns that control thinking so that you can discover options that you previously could not see. In this course, we will look at a variety of techniques that can help to generate creative ideas.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Critiquing a Research Paper
Breastfeeding, Intellilearn
The Critiquing a Research Paper course will demonstrate the process of engaging in a structured and systematic approach of critiquing a research paper. Also covered is the use of the PICOTT acronym to develop appropriate clinical questions.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Cultural Considerations
Breastfeeding, Intellilearn
The Cultural Considerations course will define and describe the major concepts of cultural issues relating to healthcare and how to effectively promote and support breastfeeding in different cultures.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Dealing with Workplace Conflict
Cause, Effect, Anger, Escalation, Manage, Problem Solve, Policy, Legislation, Self Defence, Interpersonnel Skills
This course has been developed to provide you with an understanding of how to deal with and de-escalate conflict.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Dealing with Workplace Conflict (AU version)
Cause, Effect, Anger, Escalation, Manage, Problem Solve, Policy, Legislation, Self Defence, Interpersonnel Skills
This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Due diligence for officers
leadership, management, manage, lead, supervise, supervisor, team, leadership, due diligence, consultation, risk, compliance, obligations.
Officers must exercise 'due diligence' to make sure the business continually and comprehensively meets its duties to protect workers and other persons against harm to health and safety. In this course, we learn that reasonable steps depend on the circumstances, including the role and influence of the officer and the nature and structure of the business.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Duty of Care for Managers and Supervisors (AU version)
Negligence, Responsibility, Obligation, Employee Assistance Program, EAP, Contract, Comply, Safe Systems of Work, SSOW, Risk, Control, Workplace Health and Safety
This course has been developed to provide managers and supervisors with an overview and understanding of how to fulfill their duty of care to help maintain the health and safety of the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Duty of Care for PCBUs and Officers
Negligence, Responsibility, Obligation, Employee Assistance Program, EAP, Contract, Comply, Safe Systems of Work, SSOW, Risk, Control, Workplace Health and Safety
This course has been developed to provide persons conducting a business or undertaking (PCBUs) and officers with an overview and understanding of how to fulfil their duty of care to help maintain the health and safety of the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Duty of Care for Workers
Negligence, Responsibility, Obligation, Employee Assistance Program, EAP, Contract, Comply, Safe Systems of Work, SSOW, Risk, Control, Workplace Health and Safety
This course has been developed to provide an understanding of duty of care responsibilities in the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Duty of Care for Workers (AU version)
Negligence, Responsibility, Obligation, Employee Assistance Program, EAP, Contract, Comply, Safe Systems of Work, SSOW, Risk, Control, Workplace Health and Safety
This course will provide you with an understanding of how to fulfil your duty of care to help maintain the health and safety of the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Effective Work Plans
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, planning, preparing goals, priorities, responsibility.
Work planning describes a formalised approach to accomplishing the work of an organisation, as well as to managing the people who perform that work. In this course, we will investigate the importance of preparing formal work plans to manage work priorities. We will see that the work plan itself is a written statement that identifies the work to be accomplished in order to successfully achieve individual, team and organisational goals.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Emotional Intelligence - Relationship Management
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, inspiration, change, teamwork, collaboration.
Relationship management is all about your interpersonal communication skills. It's all about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we will underline the need to apply and build on your self-awareness, self-management and social awareness skills to reach this highest domain that Goleman refers to as Relationship management.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Emotional Intelligence - Self-awareness
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, inspiration, change, teamwork, collaboration, self-awareness, self-reflection, self, feedback.
The most important part of becoming a leader in the modern workplace is to be the person that others choose to follow. Being aware of your own and others emotions, being able to manage them and build emotionally intelligent relationships is critical to building a successful workplace environment. A better understanding of your own emotions as well as others will help you to enhance both personal and professional relationships.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Emotional Intelligence - Self-management
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, stress, stressors, emotions, control.
In this course we will learn how to handle the stress that has become a pervasive experience in the daily lives of people. Around three of four people have indicated they sometimes or frequently experience stress in their daily lives. In a survey conducted in 2014, the Australian Psychological Society found that three most common sources of stress are financial issues, family issues and issues in the workplace.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Emotional Intelligence - Social-awareness
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, empathy, awareness, orientation, cultural, stereotype.
Essentially, social awareness is about appropriately considering what people want and then communicating with them in a way that is most likely to fulfil need. In this course, we will focus on Empathy (understanding the other person's emotions, needs and concerns), Organisational awareness (you need to understand the organisation structures and how they affect the people working in them) and Service orientation (understanding and fulfilling the needs of internal and external clients and customers.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Employment Contract Fundamentals
Compliance, Code of Conduct, Ethics, rights, legislation, policies, procedures, employment contract, employees, work relations law, employment standards, modern awards, enterprise agreement, pay slips, termination of employment, workplace rights, transfer of business, right of entry.
While employment relationships will take a variety of different forms, each form will create certain rights and obligations on the parties involved. There are many aspects an employer should take into account when developing an employment contract. In this course, we will take you through the main issues that should be considered in any employment contract.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Engage the customer
ready4retail; retail; customer; service; security; transactions; communication; greeting; confidentiality; tact; questions; answers; follow-up; teamwork; tasks; feedback; conflict; problem-solving; presentation; hygiene; information; routine.
If a customer leaves a store dissatisfied with the products or services, he or she will likely tell at least five other people about the experience. If those five people tell just three people each, one incident has launched an enormous amount of negative publicity. Every customers experience in your store counts. In this course, we will investigate the core skills and knowledge required to enhance customer experiences, including how to communicate effectively, how to respond to complaints, how to receive and process orders and how to identify special customer requirements.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Epidural and Spinal Anaesthesia for Childbirth
midwifery, Intellilearn
This course offers a comprehensive guide to all aspects of epidurals and spinal anaesthesia including but not limited to: pathophysiology, common medications that are used and how these medications can affect the CTG, management and expected observations of a patient with an epidural or spinal and observations. Upon successful completion of the associated quiz, 2 Australian College of Midwives (MidPLUS) points will be awarded.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Equal Employment Opportunity for Employees
Discrimination, Employment Law, Behaviour, Stress, Intimidation, Bullied, Cyber, Offensive, Human Resource, Change, Wellbeing, Fair, Job, Human Rights, Disability, Industrial, Fair Work, EEO
This course has been developed to provide you with an understanding of equal employment opportunity (EEO) and discrimination.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Equal Employment Opportunity for Employees (AU version)
Discrimination, Employment Law, Behaviour, Stress, Intimidation, Bullied, Cyber, Offensive, Human Resource, Change, Wellbeing, Fair, Job, Human Rights, Disability, Industrial, Fair Work, EEO
This course has been designed to provide you with an understanding of equal employment opportunity (EEO) and discrimination.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Equal Employment Opportunity for Managers and Supervisors
Discrimination, Employment Law, Behaviour, Stress, Intimidation, Bullied, Cyber, Offensive, Human Resource, Change, Wellbeing, Fair, Job, Human Rights, Disability, Industrial, Fair Work, EEO, Managers, Supervisors
This course has been developed to give the learner an understanding of what equal employment opportunity is and what discrimination is, as well as the role played by managers and supervisors in preventing discrimination in the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Equal Employment Opportunity for Managers and Supervisors (AU version)
Discrimination, Employment Law, Behaviour, Stress, Intimidation, Bullied, Cyber, Offensive, Human Resource, Change, Wellbeing, Fair, Job, Human Rights, Disability, Industrial, Fair Work, EEO
This course provides managers and supervisors with an understanding of equal employment opportunity (EEO) and discrimination.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Ethical Considerations
Breastfeeding, Intellilearn
The Ethical Considerations course will promote the idea of engaging in ethical decision making using an appropriate framework, relating professional responsibilities to the International Board of Certified Lactation Consultants (IBCLC) and the application of WHO and MAIF codes to clinical practice.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Facilitate and Empower Work Teams
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, dynamics, meetings, integrating, learning, decision-making, consensus.
In this course, we will learn how and why patterns emerge in teams as a result of Group Dynamics. We will study the effect that team members have on each other's behaviour, as well as their influence on team patterns and norms. Some will have a positive effect on individual and team output and relationships, while others can hinder performance.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Facilitate and Promote Learning
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, learning, people, knowledge, technology, culture, learning styles, coaching, mentoring, retention, creativity, innovation.
While the need for a Workplace Learning Environment is generally accepted, workplaces often struggle with the methodology. In this course, we will introduce the conceptual framework for developing a workplace learning environment, and we will also look at the different learning methods that could be offered.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Fatigue
Fatigue; HSE; WHS; OHS; health; safety; environment; ready2work; workplace; competencies; competency; policies; procedures; hazards; work process; Job safety analysis
In this course, we overview the importance of fatigue awareness and how to combat fatigue, including: - What is fatigue? - Fatigue impairment - Signs and symptoms - Causes and contributing factors - Sleep �¢?? how much and when? - Sleep cycles - Five stages of sleep - Sleep Drive, Circadian Rhythm, and digestion - Consequences for health and wellbeing - Social time vs. sleep - Getting the sleep that you need - Staying hydrated - Strategic use of caffeine - Alcohol and other drugs - Eating well - Physical activity - Fatigue risk management at work - Fatigue-related error and consequences for workplace safety.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Financial Crimes, IP and Copyright
Compliance, Code of Conduct, Ethics, rights, legislation, policies, procedures, money laundering, fraud, identity, theft, insider trading, intellectual property, IP, copyright.
Financial crimes such as fraud, manipulation of the stock market, tax evasion, money laundering and cybercrimes cost organisations and the economy billions of dollars every year. In this course, we will overview legislation and procedures designed to protect us all against the financial crimes and we will investigate how you can protect yourself from intellectual property and copyright infringements.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Financial Literacy for Managers
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, accounting, finance, income, expenditure, revenue, invoices, tax.
In this course we will investigate how to use various documents to correctly record income and expenditure. We will also look at the range of taxes that apply to Organisations as well as the reporting requirements relating to those taxes.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
From Risk Assessment to Accident Investigation
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, risk, assessment, survey, hazard, incident, investigation.
Incidents happen at every workplace so it follows that if you can identify the hazards, you can assess the level of risk and determine the required course of action.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Gastroenteritis Outbreak IPC Management
HICMR, Infection Prevention, Health
This course, created by HICMR (Healthcare Infection Control Management Resources) has been developed to provide an understanding of the early identification and Infection Prevention and Control (IPC) management of a Gastroenteritis Outbreak.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Globally Harmonised System of Classification and Labelling of Chemicals
GHS,Chemicals,Labels, Globally, Harmonised
This course has been developed to provide the learner with an understanding of the changes made by the Globally Harmonised System (GHS) of Classification and Labelling of Chemicals, as well as how these changes impact their actions in the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Grievance Procedures
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, risk, grievances, discrimination, harassment, misconduct, discipline, counselling, sanctions, warnings, dosmissal.
In this course, we will investigate the clearly defined procedures for handling grievances as well as disciplinary options. Grievances are concerns, problems or complaints raised by a worker. The goal of a grievance procedure is to ensure that, as far as possible, grievances are dealt with and resolved informally through discussion between the aggrieved and their manager or supervisor.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
HSE Duty of Care
leadership; management; manage; lead; supervise; supervisor; team; leadership; plan; risk; grievances; discrimination; harassment; misconduct; discipline; counselling; sanctions; warnings; dosmissal.
Health, Safety and Environment (HSE) refers to the legislation, policies, procedures, and activities that aim to protect the health, safety, and welfare of all people at the workplace. HSE policy recognises that all PCBUs (persons who conduct a business or undertaking) have a responsibility to provide a safe system of work for all who visit the workplace. In this course, we will overview policies and obligations relating.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Hand Hygiene
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, hand hygiene, infections, wash hands, handrubbing, gloves.
Invisible to the naked eye, germs and bacteria are spread from person-to-person and by touching everyday surfaces. Microorganisms are either present on hands most of the time (resident flora) or acquired during activities (transient flora). In this course, we investigate the goal of hand hygiene, which is to reduce the number of microorganisms on your hands and prevent the spread of microorganisms as a result.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Hand Hygiene for Healthcare Workers
Hand Hygiene, ABHR, Soap, Gel, Infection Prevention
This course has been developed to give workers in the healthcare environment an understanding of the importance of hand hygiene in stopping and controlling the spread of infection.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Hand hygiene for Healthcare Workers
HSE; WHS; OHS; health; safety; environment; ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; hand hygiene; infections; wash hands; handrubbing; gloves.
Invisible to the naked eye, germs and bacteria are spread from person-to-person and by touching everyday surfaces. Microorganisms are either present on hands most of the time (resident flora) or acquired during activities (transient flora). In this course, we investigate the goal of hand hygiene, which is to reduce the number of microorganisms on your hands and prevent the spread of microorganisms as a result
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Hazards Controls and Safe Practices
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, control measures, contaminants, chemical, biological, hazards, substances, safety data sheets, SDS, ergonomics, machinery, tools, housekeeping, electrical, confined spaces, controls, personal protective equipment, PPE, flammable, combustible, monitoring, contact.
In this course, we investigate basics of Health and Safety in an Industrial environment. These are generic concepts so be sure to follow local rules and regulations at any site.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Health and Safety in the Workplace
culture, protect, harm, hazard, incident, environment, responsibility, accident, hazardous, risk, injury, safe, secure, report, protect
This course has been designed to provide an understanding of health and safety responsibilities in the workplace, how to manage risk in the workplace using the risk management process, and what you should expect to find in the workplace to help you work safely.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Identify and respond to security risks
ready4retail; retail; customer; service; security; stock; alarms; safety; risk; security; suspicious; theft; surveillance; bags; cash; POS; keys.
Loss in any form affects a store's profit result and the future pricing of goods to the customer. This course describes the performance outcomes, skills, and knowledge required to identify security risks related to customers, team members, merchandise, and money, and to then take appropriate action within the scope of your job role to reduce or eliminate those risks.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Identifying Poor Performance, Misconduct and Absenteeism (AU version)
Review, Disciplinary, Discipline, Rights, Dismissal, Appraisal, Absence, Sick, Legislation, Termination, Warning, Expectation, Breach, Policy, Unlawful, Consequence, Gross
This course will provide you with an understanding of what misconduct, poor performance and absenteeism are, and what can happen if they're not managed correctly.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Implement workplace sustainability policies
sustainability; environment; waste; green; recycle; reuse; management; manage; change; success.
In Prepare Workplace Sustainability Policies, we investigate the process to establish the scope and objectives of sustainability policies in line with workplace and organisational processes and underline the importance of everyone in the workplace being involved. In this course, we look at the implementation phase, which starts with ensuring the support of key stakeholders by presenting identified workplace sustainability initiatives along with implementation plans for their approval.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Implementing Continuous Improvement
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, feedback, improvement, change, success.
In this course, we look at the process of implementing continuous improvement in your organisation, beginning with planning. We will come to understand that continuous improvement is an ideal that must be individually applied to each part of the workplace. It is not about identifying one-size-fits-all solutions.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Improving Your Organisation
leadership, management, manage, lead, supervise, supervisor, team, culture, analysis, quality, productivity, performance, resistance, coaching, mentoring, trust, feedback, communication.
The initial courses in this series provide you an idea of what continuous improvement means, where it will be implemented and how it will be managed. In this course, we will investigate how vital it is to analyse the culture, philosophies and the existing structures that drive your workplace processes and systems - before designing a continuous improvement strategy.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Incident management for workers
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, Duty of Care, Incident, Reporting, Near miss, Injury, Early intervention, Return to work.
Nobody wants to get injured and nobody wants to see any of our people injured, so we have identified strict safety procedures and risk management strategies to eliminate or reduce the possibility of an incident occurring. But even with the most detailed planning things can go wrong, so it is important that you know what to do should an incident, injury or near miss occur while you are at work.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Incontinence Suite - Bowel Management
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide learners with an understanding of faecal incontinence, constipation, and their causes, management techniques and the type of care someone affected by faecal incontinence requires.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Incontinence Suite - Dementia and Incontinence
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course creates an awareness of the issues around management of incontinence of those affected by dementia. Designed for nurses and carers, the course explains different types of dementia and associated behaviour, and the best way to approach incontinence management for those affected by dementia.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Incontinence Suite - Incontinence Night Care
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course develops an awareness of the issues surrounding night incontinence and how to address them. Designed for carers and nurses, the course covers the importance of sleep for the elderly and good practice routines to minimise the impact of incontinence on sleep.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Incontinence Suite - Individual Assessment and Product Selection
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide an understanding of how to assess an individuals incontinence protection requirements and select an appropriate continence product for them as part of delivering personalised continence care.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Incontinence Suite - Introduction to Personalised Incontinence Care
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide an understanding of the different types of incontinence and the care someone affected by incontinence requires.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Incontinence Suite - Leakage Prevention
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course provides training in good practice pad leakage prevention. Designed for nurses and carers, the course provides training in leakage prevention strategies, procedures for managing pad leakage and continuous improvement systems.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Incontinence Suite - Pad Changing and Change Frequency
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide you with the knowledge, practical tools and support for good practice pad changing and change frequency.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Incontinence Suite - Perineal Skin Care in Relation to Incontinence
TENA, Perineal, Skin, Care, Knowledge, Practical, Tools, Good Practice, Dermatitis, caring, individual, Continence, Aged Care, Patient, Elderly
This course provides an understanding of the issues related to perineal skin care. Designed for nurses and carers, the course provides the knowledge, practical tools and support for all aspects of good practice perineal skin care.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Infant Growth and Development
Breastfeeding, Intellilearn
The Infant Growth and Development course will cover concepts such as infant weight gain, the use of growth charts, infant behaviour in relation to breastfeeding patterns and postnatal depression.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Infection Prevention and Control - Standard Precautions
Infection Prevention and Control,Standard Precautions, IPC
This course has been developed to give the learner an understanding of how to apply standard precautions in your workplace, as well as the role they play in reducing the risk of infection.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Infection Prevention and Control - The Basics
Biohazard, Bacteria, Virus, Toxin, Hygiene, Risk, Infect, Chemical, Exposure
This course has been developed to give the learner an understanding of what infection is, how infection occurs in healthcare settings, and some of the steps they can take to start controlling the risk of infection.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Infection Prevention and Control - Transmission Based Precautions
Infection Prevention and Control,Transmission
This course has been designed to provide you with an understanding of how transmission-based precautions are used to help prevent and control infection in healthcare environments.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Influence and Persuasion in Negotiation
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, negotiation, influence, persuasion, communication, rapport, agreement, commitment, conflict, criticism, collaboration.
Having the confidence to tell people what you would like them to do is one thing, but being able to convince them why they should do it as well as they possibly can is quite another. In short, this course is about getting people to want to do what you want them to do.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Injury prevention and management for managers and supervisors
leadership, management, manage, lead, supervise, supervisor, team, culture, whs, safety, intervention, confidentiality, suitable duties, medical certificates, rehabilitation, recovery.
This course provides managers and supervisors with an insight into prevention and management, including how to support workers at risk of injury, the identification of early warning signs, and the approved processes in relation to injury management.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Intercultural Communication in Aged Care - Ageing, Cognitive Decline, Dementia and Communication
ageing, cognitive decline, dementia, residents,UNISA, University of South Australia
The aim of this module is to explore clinical perspectives of dementia related illness to highlight principles for safe practice and practical strategies for providing care.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Intercultural Communication in Aged Care - Diversity, Care and Communication
Diversity, Care, Dementia, UNISA, University of South Australia
This module has been developed to provide a contemporary understanding of linguistic, cultural and faith-based diversity in aged care and why and how it matters for care and safety.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Intercultural Communication in Aged Care - Knowing the Person
Personal Histories, Life Experiences and Memories, UNISA, University of South Australia
This module has been developed to provide a contemporary understanding of linguistic, cultural and faith-based diversity in aged care and why and how it matters for care and safety.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Intercultural Communication in Aged Care - Optimising Care Through Being Aware of Language
ageing, cognitive decline, dementia, residents, UNISA, University of South Australia
The aim of this module is to develop shared understandings of the importance of language in providing care. The focus is on how staff and residents together can reduce risk and optimise care through the choices that they make in language.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Interests and Intelligence
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, psychometric, career, RIASEC, intelligence, IQ, emotional.
In this course, we will focus on personality and intelligence.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Introducing Consulting and Handling Complaints
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, consulting, perceptions, solutions, complaints, solutions, follow-up.
In this course, we will investigate the benefits of using a consultative approach when dealing with customers and colleagues, and we will also look at ways of effectively handling customer complaints.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Introduction to Effective Workplace Relationships
leadership, management, manage, lead, supervise, supervisor, team, culture, effective, communication, collaboration, recognition, trust, confidence, integrity, respect, empathy, leadership, standards, interpersonal, performance.
Organisations that harness the benefits of strong, flexible, motivated and highly skilled workforces can grow and develop quicker than those that do not. Effective workplaces are built on trust and integrity. They lower staff turnover rates as they increase motivation, vastly improving service and production standards, and invariably increasing revenues and profitability. These workplaces are supported by internal and external stakeholder networks that have confidence in one another. Once you have completed this course, you will understand what it is that drives the characteristics and attributes of an effective workplace.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Introduction to Leadership
leadership, management, manage, lead, supervise, supervisor, team, culture, goals, mission, psychological contract, motivation.
Leadership is the art of influencing and directing people in such a way that will win their obedience, confidence, respect and loyal cooperation in achieving common objectives. In this first course in our Leadership series, we will overview some basic concepts associated with leadership.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Introduction to Quality Customer Service
leadership, management, manage, lead, supervise, supervisor, team, consulting, quality, customer, service, expectations.
"In Albrecht's paradigm of Total Quality Service (TQS), the author redefines service to mean the value created or added, for the customer or for someone serving the customer, by the work each employee performs. He sums up the problem with service quality by saying, ""The loss of focus on the customer as a human being is probably the single most important fact about the state of service and management in the Western World today."" In this course, we identify the performance outcomes, as well as the skills and knowledge required to contribute to quality customer service standards. We will also look at how to implement customer service standards and systems in your workplace."
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Introduction to work health and safety for workers
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, hazards, ergonomics, work process, Safety Data Sheets, SDS, Psychosocial, Bullying, harassment, discrimination, Evacuation, Job safety analysis, reporting, emergency locations, competent persons.
This generic course is designed to overview basic WHS requirements for workers and contractors. It introduces the policies and procedures that help protect workers from WHS incidents and resulting injury, noting that local site policies and procedures over-ride any generic information supplied here, and specialised training may be offered for workers who may be exposed to job specific risks. Specialists such as fire wardens and first aiders receive separate training specific to their responsibilities.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Introduction to workplace learning
leadership, management, manage, lead, supervise, supervisor, team, learning, transformation, change, diversity, mobility.
A global economy, combined with ever-increasing regulatory requirements and technology, has created a workplace environment that constantly develops and refines systems and processes. As a result, the shelf life of existing knowledge has decreased and the learning paradigm has changed irrevocably. In this course, we investigate how leading workplaces build on traditional educational methodologies to create flexible, reactive Workplace Learning Environments.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Knowledge and Networks
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, expertise, industry, network, partnering.
This course will explore what you need to know and the sources that can help you to define and develop your expertise.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
LGBTIQA+ Awareness in the Workplace
lesbian, gay, bisexual, tran, intersex, queer, asexual, diversity, inclusion, diverse, inclusive, community, identity, sex, sexual, orientation, gender, sexuality, discrimination, ally, allyship, inclusivity
This course aims to promote the inclusion of LGBTIQA+ people at work, as well as provide learners with an awareness of behaviours and language that positively and negatively impact LGBTIQA+ people.
$38.50 (NZD) / subscription
Leadership Approaches and Theories
leadership, management, manage, lead, supervise, supervisor, team, style, characteristics, emotional intelligence, change, self.
Having looked at generic qualities found in effective leaders, in this course we will investigate the leadership approaches that tend to be most effective. Most approaches can be linked to a theory that reflects a leader's perspective. So that you can identify elements suited to your personality, we will discuss five of the most common approaches to leadership.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Learning and development
ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; learning; development; training; ELearning; performance; reviews.
Your career development is critical to your professional success as well as that of our organisation. In this course, we identify accountability for career development as a shared responsibility that relies on your self-motivation, combining with our personal and professional development initiatives to accelerate your journey.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Liaise with Management
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening.
While working as a team leader or manager, a key part of your role is to ensure that upper management, your staff and all other relevant stakeholders are constantly informed of what is going on in your organisation. In this course, we examine the flow of team-based information throughout the organisation.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Long Term Planning
Breastfeeding, Intellilearn
The Long Term Planning course will discuss concepts such as complementary feeding and weaning, appropriate diets for mother and baby, tandem breastfeeding, teething and biting, bed sharing and co-bathing, re-lactation and induced lactation (in instances such as adoption) and longer term breastfeeding (up to 2 years).
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Maintaining Positive Relationships and Managing Conflict
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, relationships, conflict, communication, collaboration, recognition, conflict, resolution, standards.
In this course, look at enhancing your understanding of yourself and others.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Manage Difficulties to Achieve Positives
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, difficult conversations, problem-solving, decision-making, conflict, change, learning.
In organisations, opposing ideas can quickly turn into a tug-of-war, with opposing factions doing whatever it takes to win the struggle. A win-lose outcome is seldom beneficial to ongoing workplace relationships. This course will teach you how to drive for win-win scenarios by negotiating solutions to common workplace problems. The goal is that wherever possible, everyone is satisfied.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Manage and Review Projects
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, charter, mission, goals, boundaries, rules, empowerment, completion, recognition.
We have seen that the successful completion of projects and tasks directly depends on a productive and successful team whose members are committed to contributing, communicating and co-operating. In this course, we will focus on setting goals that can be reviewed and measured so that project milestones and completion are clearly identifiable. We will look at how to review project outcomes and processes against the project scope and plan, as well as how important it is to involve team members in the project review cycle and document lessons learnt.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Managing Workplace Information
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, information, record, sourcing, analysing, disseminating, security, disposal.
In this course, we investigate the vital nature of information in workplaces today. The continual gathering, processing and diffusing of new information is crucial to instant decision-making processes.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Managing the Disciplinary Process
Misconduct, Poor Performance, Absenteeism, Unacceptable Behaviour, Investigation, Dismissal
This course has been designed to provide training in how to manage the disciplinary process with consistency and procedural fairness.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Managing the Discipline Process (AU version)
Misconduct, Poor Performance, Absenteeism, Unacceptable Behaviour, Investigation, Dismissal
This course has been designed to provide training in how to manage the discipline process with consistency and procedural fairness.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Manual Handling
Manual Handling, Intellilearn, Nursing, National Standards
The Manual Handling course is part of IntelliLearn's Nursing & National Standards Library.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Manual Tasks
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, hazards, ergonomics, work process, Safety Data Sheets, SDS, manual tasks, lifting, weights, hazards, risk, return to work policy.
Manual tasks require lifting, pushing, pulling or carrying and it includes any activity requiring the use of force to lift, lower, push, pull, carry, move, hold or restrain an object. In this course, we include in this definition activities related to working with computers.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Manual Tasks in Aged Care
Musculoskeletal, injuries, MSD, Musculoskeletal Disorder, manual tasks, muscles, hazard, hazardous, repetitive, sustained, force, high, sudden, movement, awkward posture, exposure, vibration, stress, residential, home, care, pushing, wheelchair, pulling, trolley, consumer, lifter, repositioning, hygiene, seated, assited, assisting, Physiotherapist
Manual tasks are performed with different muscles and parts of the body. Manual tasks can become hazardous if they involve: repetitive or sustained force high or sudden force repetitive movement sustained or awkward posture, and/or exposure to vibration. Kineo's Manual Tasks in Aged Care course has been designed to provide people working in residential and home aged care services with an understanding of why and how musculoskeletal injuries occur, as well as some practical tips on how to perform manual tasks as safely as possible.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Measuring and Managing Performance
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, performance, KPIs, feedback, coaching, mentoring, learning, motivation.
Once an organisation has analysed its mission, identified all its stakeholders and defined its goals, it needs a way to measure progress toward those goals. Actual performance rarely aligns perfectly to planned performance, so to achieve your goals you need to be constantly & accurately informed on progress. This course focuses on defining and applying performance measures as well as recognising the importance of effectively managing performance.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Medication Calculations Competency Including IV Therapy
Administration, Drug, SUSDP Schedule, Pharmaceutial, Patient, Response, Adverse, Administer, Prescription, Dose, Calculation, Intravenous, Fluid, Volue, Rate, Error
This training resource provides a competency assessment for Registered Nurses (Div1 RN) and Enrolled Nurses (Div 2 RN) and Midwives whose scope of practice includes the administration of medications. and intravenous (IV) therapy. The competency assessment provides a baseline by which nurses and midwives can assess their skills with performing medication and IV fluid volume and rate calculations.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Medication Management for Midwives
midwifery, Intellilearn
This course covers key areas of Medication management in midwifery including its definition, associated conditions, and management. Upon successful completion of the associated quiz, 1 Australian College of Midwives (MidPLUS) point will be awarded.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Mental Health in the Workplace
Mental, Health, productivity, efficiency, management, return to work, Claims, discrimination, Mental Health
This course raises awareness about the effects of mental health in the workplace. It also provides pathways to improvement that you can apply in your workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Merchandise Food Products
ready4retail; retail; customer; service; food handling; safe food; disgard food; dispay food.
Businesses that handle food are required to follow health and safety procedures at every stage of the food production life cycle, and to protect employees and customers from associated hazards. In this course, we will overview food safety standards and obligations to produce and present safe food. Safe food describes food that will not cause illness or other physical harm to a person eating it.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Minimising Risk Using Personal Protective Equipment Hazard Guide
Gloves, Hearing, Protection, Footwear, Safety, Glasses, Hard Hats, Hi-visibility, Face, Masks, Harness, Risk Assessment, Hazard Guides
This course has been developed to provide the learner with an understanding of why personal protective equipment (PPE) is used in the workplace, their PPE responsibilities and some commonly used items of PPE.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Module EP1 - Flexible Endoscopes and Ultrasound Probes - IPC Risk Management
Flexible Endoscopes, Ultrasound Probes, Reusable Medical Devices, RMDs, Disinfection, Sterilisation, Reprocessing, Endoscopy, HICMR
Module 1 has been designed to educate healthcare workers responsible for the management and reprocessing of Flexible Endoscopes and Intracavity Ultrasound Probes of the high-risk nature of these procedures, and recommended IPC practices according to current standards and guidelines, and manufacturers instructions for use (IFU). Please note, you will need to successfully complete this Module before being able to access Modules EP2: Flexible Endoscopes IPC Reprocessing, and EP3: Ultrasound Probes IPC Reprocessing as appropriate to your practice.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Module EP2 - Flexible Endoscopes IPC Reprocessing
Flexible Endoscopes, Reusable Medical Devices, RMDs, Disinfection Sterilisation, Reprocessing, Endoscope, Gastroscope, Bronchoscope, Colonoscope, Cystoscope, Duodenoscope, Endoscopy, HICMR
Module 2 has been designed to educate healthcare workers responsible for the management and reprocessing of Flexible Endoscopes and accessories of the recommended procedures according to current standards, guidelines, and manufacturers instructions for use (IFU). Please note, you will need to successfully complete Module EP1: Flexible Endoscopes and Ultrasound Probes IPC Risk Management before completing this Module.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Module EP3 - Ultrasound Probes IPC Reprocessing
Ultrasound Probes, Reusable Medical Devices, RMDs, Disinfection, Sterilisation, Reprocessing, Diagnostic Probes, Transoesophageal Echocardiogram Probe, TOE Probe, Transrectal Ultrasound Probe, TRUS Probe, Transvaginal Probe, TV Probe, Endoscopy, HICMR
Module 3 has been developed to provide healthcare workers responsible for the management and reprocessing of Intracavity Ultrasound Probes (also referred to as reusable medical devices or RMDs) with an understanding of the recommended reprocessing procedures from an Infection Prevention and Control (IPC) risk management perspective.Please note, you will need to successfully complete Module EP1: Flexible Endoscopes and Ultrasound Probes IPC Risk Management before completing this Module. In addition you should also have completed Module EP2: Flexible Endoscopes IPC Reprocessing as applicable to your practice.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Module SS1 - Reusable Medical Devices (RMDs) - IPC Risk Management
AS/NZS 4187, Disinfection, Product Families, Reusable Medical Devices, RMDs, Reprocessing, Sterilisation, Steriliser, Sterile Barrier System, SBS, Sterile Stock Shelf Life, Validation, Washer Disinfector, Water Quality, Sterilising Services, Sterilising, HICMR
This course has been developed to provide healthcare workers (HCWs) responsible for the cleaning, packaging, and sterilisation of reusable medical devices (RMDs), with an understanding of the recommended reprocessing procedures from an IPC Risk Management perspective. Please note, you will need to successfully complete this Module before being able to access Modules SS2: Management of Used Reusable Medical Devices (RMDs), and Monitoring of Reprocessing Equipment; SS3: Packaging and Sterilisation of Reusable Medical Devices (RMDs); and SS4: Reprocessing Equipment Selection and Validation as appropriate to your practice.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Module SS2 - Management of Used Reusable Medical Devices, & Monitoring of Reprocessing Equipment
AS/NZS 4187, Disinfection, Product Families, Reusable Medical Devices, RMDs, Reprocessing, Sterilisation, Steriliser, Sterile Barrier System, SBS, Sterile Stock Shelf Life, Validation, Washer Disinfector, Water Quality, Sterilising Services, Sterilising, HICMR
This course has been developed to educate healthcare workers (HCWs) responsible for the cleaning, packaging, and sterilisation of reusable medical devices (RMDs), and management of associated equipment in relation to the recommended management of used RMDs in regard to care and handling, and the monitoring of reprocessing equipment. The course outlines correct practices in accordance with current standards, guidelines and manufacturers' instructions for use (IFU). Please note, you should have successfully completed Module SS1: Reusable Medical Devices (RMDs) - Infection Prevention and Control (IPC) Risk Management; before completing this Module.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Module SS3 - Packaging & Sterilisation of Reusable Medical Devices (RMDs)
AS/NZS 4187, Disinfection, Product Families, Reusable Medical Devices, RMDs, Reprocessing, Sterilisation, Steriliser, Sterile Barrier System, SBS, Sterile Stock Shelf Life, Validation, Washer Disinfector, Water Quality, Sterilising Services, Sterilising, HICMR
This course has been developed to provide healthcare workers (HCWs) responsible for the packaging and sterilisation of reusable medical devices (RMDs) with an understanding of the recommended procedures for the selection and use of packaging and sterilisation of RMDs, and the monitoring of Sterilisers. Please note, you should have successfully completed Modules SS1: Reusable Medical Devices (RMDs) - Infection Prevention and Control (IPC) Risk Management; and SS2: Management of Used Reusable Medical Devices (RMDs), and Monitoring of Reprocessing Equipment; before completing this Module.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Module SS4 - Reprocessing Equipment Selection & Validation
AS/NZS 4187, Disinfection, Product Families, Reusable Medical Devices, RMDs, Reprocessing, Sterilisation, Steriliser, Sterile Barrier System, SBS, Sterile Stock Shelf Life, Validation, Washer Disinfector, Water Quality, Sterilising Services, Sterilising, HICMR
This course has been developed to provide healthcare workers (HCWs) responsible for the selection and validation of equipment used for reprocessing reusable medical devices (RMDs) with an understanding of the related regulatory requirements. (Note that this Module has been designed for those HCWs who are responsible for the selection and validation of reprocessing equipment and associated processes). Please note, you should have successfully completed Modules SS1: Reusable Medical Devices (RMDs) - Infection Prevention and Control (IPC) Risk Management; SS2: Management of Used Reusable Medical Devices (RMDs), and Monitoring of Reprocessing Equipment; and SS3: Packaging and Sterilisation of Reusable Medical Devices (RMDs); before completing this Module.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Monitor and Control - Review and Evaluate Finances
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, listening, performance, KPIs, financial, report, metrics, budgeting, ratios, monitoring, measuring, improvement.
Financial planning needs to reflect the strategic direction that an organisation intends to go. It is imperative that the right drivers are measured to ensure the business is on track. While this course is focused on the planning and management of the financial aspect of the business, often non-financial indicators will be used to monitor and control income and expenses in specific areas.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Monitor and Improve Learning Effectiveness
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, performance, goals, objectives, scorecard, monitoring, measuring, recognition, rewards, commitment.
A primary goal of learning and development is to increase workforce capability and by doing so, increase performance and productivity. To increase performance and productivity, a Learning Plan must be designed and monitored with the goal of creating a skilled, dynamic and innovative workforce that is aligned to organisational goals. In this course, we will look at the basic rules for designing and monitoring such a Learning Plan.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Monitoring Performance & Professional Development
leadership, management, manage, lead, supervise, supervisor, team, communication, feedback, performance, goals, objectives, benchmarking, consistency, slippage, competence, development.
Professional development refers to skills and knowledge attained for both personal development and career advancement. It encompasses all types of facilitated learning opportunities, ranging from college degrees to formal coursework, conferences and informal learning opportunities situated in practice. In this course, we will investigate the process of assessing and improving work quality. We will also investigate the importance of planning professional development, which requires the analysis of past performance to identify strengths and challenges before setting goals and plans for personal improvement.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Monitoring the Implementation (Operational Plan)
leadership, management, manage, lead, supervise, supervisor, team, communication, controlling, monitoring, performance, control, outcomes, corrective, contingency.
Little in your budget will be 100% predictable because there is no such thing as a perfect working environment. There will almost certainly be variance between plan and outcome. In this course, we will learn to anticipate and prepare for a variance in the planning stage and scan for performance problems throughout the monitoring stage. We look at how planning and controlling are linked and we will examine the different types of control mechanisms that are implemented to monitor and measure financial, operational and human resource performance.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Motivation Concepts for Managers
leadership, management, manage, lead, supervise, supervisor, team, communication, motivation, results, stability, creativity, collaboration, style, tasks, enlargement. enrichment, conditions, environment, enjoyment, relationships.
Motivation is a complex process that requires an understanding of the needs, wants and expectations of people. It is much easier to lead and motivate if you understand what people's undeniable needs are and can generate the appropriate conditions to suit. In this course, we will investigate those conditions.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Negotiating Yourself
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, influencing, persuasion, negotiation, assertive.
In this course, we investigate the dynamics and skills involved in negotiation and how you can be more influential and persuasive by combining preparation, confidence and persuasion skills.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Networks and Positive Workplace Relationships
leadership, management, manage, lead, supervise, supervisor, team, communication, motivation, results, stability, creativity, collaboration, networks, relationships, coaching, mentoring, diversity, bullying.
All kinds of people interact daily to achieve tasks as well as overall team and organisational goals. While interacting with some people comes naturally, the challenge many people face involves interacting with people they feel less comfortable with. This course investigates how people can build and sustain positive workplace relationships using networking, coaching and mentoring, as well as a diverse range of interpersonal skills.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Newborn CPR
midwifery, Intellilearn
Newborn Care is an essential course for midwives who will care for both premature and full term neonates. The course includes a range of videos demonstrating newborn examination and various emergency equipment which may need to be used.Upon successful completion of the associated quiz, 2 Australian College of Midwives (MidPLUS) points will be awarded.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Non Verbal Communication
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communication, non-verbal, cues.
This course is designed to teach you to combine the actual words with background knowledge and the observation of personal behaviour and non-verbal signals. Doing so will help you to get your message across, as well as decode the communications you receive. Organisations can choose to deliver the course 'out-of-the-box' or personalise it to their needs.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Open Disclosure
This course has been developed to provide you with a practical understanding of the issues involved in managing adverse events and any subsequent open disclosure in a health care setting.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Organise Personal Work Requirements
ready4retail; retail; customer; service; security; transactions; shift-work; attendance; rosters; culture; diversity; performance; career; awards; agreements; presentation; hygiene; information.
This course describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Overcoming Resistance to Change
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, change, culture, behaviour, managing change, collaboration, direction, participation, intervention, coercion, perceptions.
Resistance to change is a natural human reaction. A clear understanding of the specific reasons for the resistance will help you to accept change yourself, as well as to support others.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
People Skills in a Project Setting
leadership, management, manage, lead, supervise, supervisor, team, communication, motivation, human resources, dynamics, motivation, authority, empowerment, expectations, feedback, coaching, rewards, recognition, challenge, development, metrics, monitoring.
We have underlined how important it is to select the right people as key players and resources in the project sphere. In fact, much of your work as a project manager will involve motivating and organising people so, in this course, we will explore the human aspects that are vital throughout the cycle of a project. In doing so, we will touch on human resources, team dynamics and motivational leadership.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Peripheral Intravenous Cannulation
Registered Nurses, Nurses, Division One, Insertion, Intravenous, Cannula, Patients, Educating, Vein, Complications, Health, Medical, Clinical, Infection
This course is designed to provide an understanding of how to insert a peripheral intravenous cannula (PIVC) into an adult patient and to prevent and control healthcare associated infections (HAIs) associated with this procedure.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Personal Wellbeing - Diabetes and your Heart
Diabetes, Heart, Health, Wellbeing
This course has been developed to provide learners with an understanding of diabetes, how and why it develops and strategies for managing diabetes or preventing it from developing.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Personal Wellbeing - Healthy Blood Pressure and your Heart
Blood Pressure, BP, Heart, Health, Wellbeing
This module has been developed to provide learners with an understanding of the importance of healthy blood pressure.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Personal Wellbeing - Healthy Eating and your Heart
Healthy Eating, Heart, Health, Wellbeing, Diet
This course has been developed to provide learners with an understanding of the key elements of a heart healthy diet and how food can affect the risk factors for heart disease.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Personal Wellbeing - Healthy Heart Fundamentals
Heart, Health, Wellbeing, Stroke
This course has been developed to increase your understanding of the risk factors for heart disease and stroke.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Personal Wellbeing - Healthy Weight and your Heart
Weight, Heart, Health, Wellbeing
This course has been developed to provide learners with an understanding of the relationship between weight, diet and heart disease.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Personal Wellbeing - Physical Activity and your Heart
Physical Activity, Heart, Health, Wellbeing, exercise
This course has been developed to provide learners with an understanding of how physical activity affects our health, what can prevent us getting enough activity, and strategies for how we can increase our physical activity levels.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Personal Wellbeing - Shopping and your Heart
Shopping, Heart, Health, Wellbeing
This course has been designed to provide you with an understanding of how shopping strategies can promote heart health.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Plan and Implement Financial Management Approaches
leadership, management, manage, lead, supervise, supervisor, team, financial, planning, KPIs, resources, information, industry sectors, budgets, support.
In this course, we will learn about internal and external reporting requirements of organisations and we will introduce the knowledge and skills required to prepare and understand those reports.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Plan to Achieve Team Outcomes
leadership, management, manage, lead, supervise, supervisor, team, charter, mission, goals, boundaries, resourcing, empowerment, communication, reporting, recognition.
Successful completion of projects and tasks directly depends on a productive and successful team that is committed to working together. The success of the team will require commitment, contribution, communication and cooperation. It is important to recognise that no team is perfect, so conflict management and change management strategies are also vital.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Planning and Risk Management
leadership, management, manage, lead, supervise, supervisor, team, planning, risk, scheduling, task, CPM, Gantt, Pert, resources, commitment, budgeting, cost.
You have completed the initiation and definition stage of the project lifecycle and now have a clear vision of the project with agreed objectives and you have identified the project scope and assessed all risks and constraints. In this course, we will focus on planning the project in terms of what activities must be completed and how they will be completed. We will get started by looking at the Work Breakdown Structure which is a very effective tool for completing the specification of tasks in a project.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Positioning and Attachment
Breastfeeding, Intellilearn
The Positioning and Attachment course will provide an overview of effective strategies to achieve effective attachment which includes introducing various positions to meet individual needs. Managing engorgement and expressing are also covered.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Positive and Productive Workplace (Bullying and Harassment)
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, relationships, conflict, reflection, resolution, standards.
While it is recognised that some level of conflict occurs in all workplaces and some degree of creative tension may be positive, our policy recognises the requirement for appropriate behaviour and the right to raise legitimate workplace concerns. In this course, we focus on the fundamental and legal right to work in an environment that is free of unlawful bullying and harassment
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Postpartum Haemorrhage (PPH)
midwifery, Intellilearn
This course covers key areas of PPH including definitions, aetiology, risks and management. Upon successful completion of the associated quiz, 1 Australian College of Midwives (MidPLUS) point will be awarded.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Pre-eclampsia/Eclampsia
midwifery, Intellilearn
This course covers key areas of Pre-eclampsia/Eclampsia including its definition, associated risk factors, complications and management. Upon successful completion of the associated quiz, 1 Australian College of Midwives (MidPLUS) point will be awarded.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Prepare workplace sustainability policies
sustainability; environment; waste; green; recycle; reuse; management; manage; change; success.
People have never been more aware of their environmental impact as they continue to adopt sustainable practices in their private lives. They expect their communities and the organisations they engage with and work for to be socially responsible and demonstrate commitment to sustainability. In this course, we focus on the importance of ensuring positive sustainability initiatives in the workplace.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Preparing to Implement the Operational Plan
leadership, management, manage, lead, supervise, supervisor, team, planning, operational, goals, capability, CPM, Gantt, Pert, consultation.
While organisations use long-term strategic planning to outline the overall direction of the organisation and the strategies to achieve stated or desired outcomes, operational plans are often referred to as action plans for a very good reason. Through its operational (or action) plan, each division, section, team, etc. articulates exactly how it will perform specific tasks in order to systematically achieve goals that are aligned to the strategic goals. This course investigates the skills and knowledge required to implement an operational plan in your work environment.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Pressure Injuries
Would Management, Smith and Nephew
This course has been developed to improve your knowledge of pressure injuries and their treatment. The course uses a holistic approach, based on current research, as the foundation for managing pressure injuries.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Privacy and the Workplace
Legislation, Privacy, Consultancy, Government, Law
This course has been developed to provide learners with an understanding of the right to privacy, as well as what learners can do to ensure privacy is maintained.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Privacy and the Workplace (AU version)
Legislation, Privacy, Consultancy, Government, Law
This course has been developed to provide the learner with an understanding of the right to privacy and how personal information must be protected in the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Problem-Solving and Decision-Making
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, problem solving, decision making, alternatives, considerations, decisions, conflict, measurement, contingency, monitoring.
In this course, we will focus on providing you with a basic framework for problem-solving and decision-making that you can apply in today's workplace.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Project Lifecycle
leadership, management, manage, lead, supervise, supervisor, team, project, vision, objectives, scoping, risk.
The drive for greater efficiency requires that today's workplace be organised into flexible teams that are tasked with specific projects. In effect, we can think of a project as being a temporary endeavour that requires a project team to accomplish a sequence of connected tasks. This course investigates the skills required to manage such a team, including how to develop and motivate people, how to generate detailed action plans, and how to monitor progress and report to stakeholders.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Promote Products and Services
leadership, management, manage, lead, supervise, supervisor, team, coordinate, promotions, target groups, customer, communication.
In this course, we will be examining promotional activities from the perspective of the seller who is looking to promote goods, services, or both. A good describes something that you can touch, while a service is something that someone does for you normally without a physical item changing hands.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Provide Opportunities for Further Improvement
leadership, management, manage, lead, supervise, supervisor, team, coordinate, promotions, productivity, recognition, rewards, motivation.
In this course, we investigate the importance of implementing processes to ensure team members are informed of savings and productivity/service improvements by achieving the business plan. We also look at documenting work performance to aid the identification of further opportunities for improvement, including how to manage records, reports and recommendations for improvement within organisation systems and processes.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Psychosocial Risk Management in the Workplace (AU version)
Mental, Health, productivity, efficiency, management, return to work, Claims, discrimination, Mental Health
This course has been developed to provide learners with an understanding of what psychosocial hazards are, the effect that these hazards can have on the people in your workplace and how to eliminate or minimise the risk of psychosocial hazards in the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Quality Customer Service Skills
leadership, management, manage, lead, supervise, supervisor, quality, trust, rapport, interpersonal, resistance, respect, objectivity, empathy, flexibility, communication, feedback.
Customer service representatives may interact with customers through several different means. They may have customers approach them in person or contact them by telephone, computer, mail or fax. At times they will also have to deal with difficult or irate customers, which can be challenging. While some people are naturally customer-oriented, many need to learn those skills. In this course, we will investigate the technical and social skills that are crucial to effective customer service.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Quality and Continuous Improvement
leadership, management, manage, lead, supervise, supervisor, quality, breakthrough, TQM, continuous improvement.
In this course, we introduce the basics of continuous improvement, which is an initiative whereby processes and models are constantly evaluated and tested to ensure that optimum performance and customer service is achieved.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Receive and handle retail stock
ready4retail; retail; customer; service; security; stock; receiving bay; packing; stock; stock levels; dispatch; price; labels; rotation; merchandising; lifting, handling.
This course overviews the importance of operations and procedures for properly receiving and moving stock around the store to ensure an orderly environment that provides both staff and customers with safe and timely access to the stock they seek.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Records Awareness
Compliance, Code of Conduct, Ethics, rights, legislation, policies, procedures, privacy, personal information, records, storing records, information security, classification, disposal, internet services, physical security.
Information and records are a major component of our corporate memory and risk management strategies. They are vital assets that support our ongoing operations. This course will introduce you to the general principles of Records Management and your responsibilities on our behalf.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Report on Financial Activity
leadership, management, manage, lead, supervise, supervisor, accounting, finance, asset, liability, equity, income, expense, statements, balance sheet, profit, loss, cash, budget.
In this course, we will investigate the basics of compiling financial information for key stakeholders. We will focus on how financial information is processed and how reports are constructed, including how to identify asset and liability accounts; identify income and expense accounts; complete and interpret a Chart of Accounts and apply a Chart of Accounts coding system.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Reporting Back on Implementation
leadership, management, manage, lead, supervise, supervisor, accounting, finance, budget, statistic, report, project, plan, performance, resource, reports.
We have investigated in earlier courses how the processes of allocating resources, monitoring budget performance and improving plans and methods all rely on statistical and financial reports. This course will overview the importance of conducting regular interim progress reviews and compiling accurate budget and statistical reports that are distributed to key stakeholders as required.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Rewards and Recognition
leadership, management, manage, lead, supervise, supervisor, accounting, finance, rewards, recognition, monetary, non-monetary, team, performance, high performers.
Few would claim that rewards alone are enough to motivate employees. However, dissatisfaction with the level or structure of rewards can detract significantly from productivity. In this course, we will look at building a reward system that combines the monetary and non-monetary elements that are crucial in attracting, retaining and motivating staff.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Safe Driving
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, hazards, ergonomics, work process, Safety Data Sheets, SDS, defensive driving, Vehicle, commercial vehicles, control, CAS, Parking.
The goal of this course is to encourage those who work with vehicles to consider work health and safety practices in their workplace and to put into place measures to help ensure they arrive home safely every day.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Sell to the retail customer
ready4retail; retail; customer; service; security; stock; products; services; sales; customers; questioning; listening; non-verbal; needs; use; safety; objections; buying; closing.
Product demonstration and answering customer questions is an integral part of the selling process for most salespeople. A thorough knowledge of the products sold, and their application is therefore essential to optimise the chances of a successful sale. You would not be likely to make the sale of a camera, for example, without the ability to show its features and discuss when you might use them.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Sexual Harassment
Sexual Harassment, Protected Attribute, Bullying and Harassment, Ethics, Conduct, Workplace Relations
This course has been developed to provide the learner with an understanding of how to recognise and avoid behaviour that could be considered sexual harassment, and what to do if they are being subjected to or witness this type of behaviour.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Sexual Harassment (AU version)
Sexual Harassment, Protected Attribute, Bullying and Harassment, Ethics, Conduct, Workplace Relations
This course has been developed to provide the learner with an understanding of how to recognise and avoid behaviour that could be considered sexual harassment, and what to do if they are being subjected to or witness this type of behaviour.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Shoulder Dystocia
midwifery, Intellilearn
This online course covers key areas of shoulder dystocia including definition, risk factors and management.
This is a license for access to this online course for a period of 1 year from the time of purchase of that license.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Skin Integrity
Would Management, Smith and Nephew
This course has been designed to help you improve your knowledge of skin tears and incontinence-associated dermatitis and their treatment.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Slips Trips and Falls
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, hazards, ergonomics, work process, Safety Data Sheets, SDS, slips, trips, falls.
Too many people reflect on Slips, Trips and Falls (STF) as being just embarrassing, but the reality is that any employee, contractor or visitor can have a STF.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Social Media in the Workplace
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, social media, brand, image, performance, recruitment, data protection, privacy.
The workplace grapevine has evolved from dialogues in the lunch room to incorporate a series of "Likes", "Shares" and "Tweets" as the influence of social media in the workplace continues to build. Insights on how an organisation is functioning as well as its products and services help to define the organisation and shape its reputation. These insights spread like wildfire to stakeholders, partners, managers, employees, contractors, job applicants, suppliers, customers, the media, pretty much everyone. This module covers the basics of how Social Media.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Social Media in the Workplace (AU version)
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, social media, brand, image, performance, recruitment, data protection, privacy.
The workplace grapevine has evolved from dialogues in the lunch room to incorporate a series of "Likes", "Shares" and "Tweets" as the influence of social media in the workplace continues to build. Insights on how an organisation is functioning as well as its products and services help to define the organisation and shape its reputation. These insights spread like wildfire to stakeholders, partners, managers, employees, contractors, job applicants, suppliers, customers, the media, pretty much everyone. This module covers the basics of how Social Media.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Social and Digital Media and the Workplace
marketing, optimisation, sites, press, blog, services, technology, bullying, harassment, facebook, twitter,Electronic,media, communication, social, digital, standards, social media
This course has been designed to provide you with an understanding of appropriate uses of social and digital media in the workplace, and how to avoid breaching workplace standards and safety legislation.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Spill kits
HSE; WHS; OHS; health; safety; environment; ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; hazards; work process; Safety Data Sheets; SDS; chemicals; spills ; Hazardous substances
One of the health and safety titles in our ready2work range, this course overviews essential policies and procedures designed to help keep people safe in the workplace. It is generic, so please follow any local procedures that apply if they conflict with anything covered herein. Topics covered in this course include: - Spill kits - Safety doesnâ??t happen by accident - Follow Health, Safety, and Environment (HSE) procedures - Recognise a spill - Hazard Analysis - Select appropriate response - Control the spill - Spill Response - The Four Cs - Specialists on the scene - Prevention is the best solution - Incident reporting.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
State Legislation
WHS, Interaction
Many organisations will be delivering legislation based learning through our Work Health and Safety Act 2011 course. This optional course provides a localised option for organisations who have specific legislative regulations that are based on the state based legislation.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Stress Less at Work
Stress, Pressure, Workplace Strategies, Wellbeing, Escalation, Communication, Resilience, Relaxation, Priorities
This course has been developed to provide you with an understanding of workplace stress and a range of strategies to help you manage stress.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Stress Less at Work (AU version)
Stress, Pressure, Workplace Strategies, Wellbeing, Escalation, Communication, Resilience, Relaxation, Priorities
This course has been developed to provide you with an understanding of workplace stress and a range of strategies to help you manage stress.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Supplementary Feeds in Special Circumstances
Breastfeeding, Intellilearn
The Supplementary Feeds in Special Circumstances course will cover supplementary feeding including when it is necessary and appropriate, and various methods of providing them. Also covered are principles around supporting the choice not to breastfeed and safe and effective storage, handling and preparation of powdered formula.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Taking Responsibility and Embracing Accountability
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, responsibility, accountability, Values, Vision, Mission, Objectives, Efficiency, Effectiveness, Stress, Success.
This course explores the vital step of taking responsibility, which starts with developing a belief that you, as an individual, are accountable for the quality and timeliness of the outcome.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Team Roles and Relationships
leadership, management, manage, lead, supervise, supervisor, team, leader, facilitator, diversity, responsibilities, behaviour, tasks, relationships.
Workplace diversity is about learning from others who are not the same, about dignity and respect for all, and about creating workplace environments and practices that encourage learning from others and capture the advantage of diverse perspectives. In this course, we will learn about how teams operate most effectively when responsibilities and roles are assigned based on recognition of the experience, knowledge and skills that the various team members bring to the table.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
The Consultative Service Process
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, consultation, service, need, meetings, proposals, negotiating, closing, qualifying, prospects.
In this course, we will provide you with an introduction to the consultative service process. Using a systematic approach will help you to understand how to effectively use each phase of the service process to your advantage.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
The Fundamentals of Change
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, change, leadership, risk, influence, negotiation, problem-solving, process, transition.
In this course, we introduce the fundamentals of planning and coping with workplace change.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
The Internet as a Workplace Tool
communication, messaging, VOIP, conferencing, collaboration, copyright, security, email, cybercrime, risks, policy.
Knowing how to use the Internet effectively is critical to most facets of your life. In this course, we will introduce the power of the Internet, starting by looking briefly at its three core functions.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
The Official Aseptic Non Touch Technique eLearning Course
Aseptic Non Touch Technique, Infection Control, Healthcare Associated Infections, Clinical, Sterile, Cosmetic, Standards, Hand Hygiene, ANTT
This course by the Association for Safe Aseptic Technique (ASAP) provides official accreditation for ANTT theory applied to clinical practice. It teaches healthcare workers how to apply the ANTT Clinical Practice Framework to clinical practice using the ANTT - Approach.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
The Quality Customer Service Process
leadership, management, manage, lead, supervise, supervisor, team, leader, customer, service, quality, strategy, complaints, results.
The simplest way to foster customer loyalty is to adopt an ethos of quality customer service. From word-of-mouth to loyalty rewards programs, it is amazing how quality customer service brings repeat business. Training your team to have superior service skills is the first pillar of loyalty success. In this course, we will embrace that shift as we investigate the Quality Customer Service process, where the first step is to determine who your customers are.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Time and Stress Management
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, time, stress, time management, values, vision, mission, goals, objectives.
This title offers a ready to deliver course that will help you to identify, understand and handle stress, as well as reduce pressure by better managing and planning your time. Course length: approximately 70 minutes
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Tools for Continuous Improvement
leadership, management, manage, lead, supervise, supervisor, team, leader, continuous, improvement, quality, feedback, monitoring, capacity, review.
In this course, we explore aspects of a modern organisation that will typically be subject to continuous improvement and we will look at specific techniques that should be considered when opportunities for improvement are identified. Of course, you will need to custom-fit the base techniques and methods that we discuss here to your specific environment, people, processes, goods and services, etc.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Types of Teams
leadership, management, manage, lead, supervise, supervisor, team, leader, teamwork, effectiveness, relationships, rewards, recognition.
In this course, we will underline the fact that the successful completion of projects and tasks directly depends on a productive and successful team that is committed to working together. The success of the team will require commitment, contribution, communication and cooperation. It is important to recognise that no team is perfect, so conflict management and change management strategies are also vital.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Umbilical Cord Prolapse
midwifery, Intellilearn
This online course covers key areas of umbilical cord prolapse including definition, risk factors and management.
This is a license for access to this online course for a period of 1 year from the time of purchase of that license.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Unconscious bias and the workplace
ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; relationships; conflict; reflection; resolution; bias; biases, diversity; standards.
Most of us believe ourselves to be balanced decision-makers, able to objectively size up a workplace challenge or a job candidate. We also make hundreds of minor decisions every day and are confident in the fair and rational conclusions we invariably reach. Whether this is actually the case, these decisions are almost certainly influenced by automatic innate beliefs - the unconscious biases that are within every one of us
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Verbal Communication
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communication, styles, non-verbal.
In this course, we will study verbal communication, starting with listening skills. Effective listening requires that you actively seek understanding, searching for core ideas rather than pure facts.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Warden Training
Fire Training, Fire Extinguisher, Warden, Evacuation training, Emergencies, Workplace, Workplace Health and Safety, WHS, Emergency procedures, Emergency Plan, Fire and Safety, Emergency, Fire, Extinguisher, Control, Occupational Health and Safety (OHS), occupant, first response, evacuation coordination, emergency officer, emergency coordinator, safety, evacuation
This course focuses on the roles and responsibilities of Floor or Area Wardens and Wardens, and provides you with all of the information you need to know to fulfil your duties.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Why Breast is Best
Breastfeeding, Intellilearn
The Why Breast Is Best course will outline the benefits of breastfeeding for both the infant and mother. Also included is material relating to the composition of breastmilk and strategies to support a mother in breastfeeding for at least 6 months.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Work effectively in a service environment
ready4retail; retail; customer; service; security; transactions; shift-work; attendance; rosters; culture; diversity; performance; career; awards; agreements; presentation; hygiene; information.
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies, and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Work effectively in a team
ready4retail; retail; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; relationships; conflict; communication, collaboration; recognition; conflict; resolution; standards.
You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. You will be standing for long periods, reaching for and lifting merchandise, and remaining alert for prolonged periods, all in a relatively small environment. In this course, we investigate the key communication and collaboration skills that help to develop and maintain harmonious, positive retail environments.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working From Home
BCP, WFH
This course has been designed to help prepare the learner for working from home, as well as provide an overview of the benefits and potential challenges when working from home, and reinforce that the usual expectations of work still apply when your home is the workplace.
$33.48 (NZD) / subscription
GST $5.02 (NZD)
Working at Heights
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, falls, permit, PPE, clearance, platforms, scaffolds, ladders.
Your safety is our priority. You might be new, and this is the first time you have worked at heights or you may have developed some poor habits over the years. For the purposes of this course, working at heights describes any activity or task conducted where there is a risk of a person or object falling.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working from home - M1 - we are all in this together
HSE; WHS; OHS; health; safety; environment; ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; together; remote; virtual team; home; help; prevention.
Coronavirus has impacted every one of us and our families in so many ways. Many of us have been thrust, at very short notice, into a situation of working remotely, from home. In this first introductory module, we will overview the impact of coronavirus before introducing quick tips for working at home, many of which will be expanded on in the courses that follow.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working from home - M2 - Tips and Tricks for working from home
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, together, remote, virtual team, home, help, prevention, workstation, ergonomics, parents, schedule, plan, goals, responsibility, accountability, resilience, productivity.
In the previous course, we investigated key factors to consider in the transition to safely working at home. In this course, we will go into a lot more depth in certain areas. This course is designed to supply a knowledge base that you can access whenever you need.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working from home - M3 - Wellbeing and resilience
HSE; WHS; OHS; health; safety; environment; ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; together; remote; virtual team; home; help; prevention; plan; goals; responsibility; accountability; resilience; productivity; wellbeing; stress management; lifestyle; isolation; mindfulness.
Less structure, more distractions and isolation are some of the core challenges that all remote workers face. The tendency is to struggle with these issues internally when it is not so easy to reach out to a trusted colleague. Here, we investigate wellbeing challenges in a remote setting and will walk you through challenges you will face when working remotely, and how to conquer them.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working from home - M4 - Leading Virtual Teams and Communication
Leadership, HSE; WHS; OHS; health; safety; environment; ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; together; remote; virtual team; home; help; prevention; plan; goals; responsibility; accountability; resilience; productivity; wellbeing; stress management; lifestyle; isolation; mindfulness.
Your team members are commuting down a hallway rather than a highway and they are greeting each other with instant messages. When people are siloed, communication can get muddled. It is easy for trust and collaboration to deteriorate. And it can be difficult to tell if employees are tasked with too little - or too much. In this course, we will investigate challenges and solutions for leading remote teams.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working from home - M5 - Return to work - employee support
HSE; WHS; OHS; health; safety; environment; ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; together; remote; virtual team; home; help; prevention; plan; goals; responsibility; accountability; resilience; productivity; wellbeing; stress management; lifestyle; isolation; mindfulness.
This course is designed to encourage employee confidence and comfort in navigating the changes associated with returning to the workplace. Extended information on compliance with policies and tools relating can be found on the intranet and should be monitored at any time.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working from home - M6 - Return to work - manager support
Leadership, HSE; WHS; OHS; health; safety; environment; ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; together; remote; virtual team; home; help; prevention; plan; goals; responsibility; accountability; resilience; productivity; wellbeing; stress management; lifestyle; isolation; mindfulness.
Consideration for the health and wellbeing of our people is particularly important when planning a graduated return to the workplace, including whether it is reasonable and practicable for each individual to return. This course will help managers and supervisors to encourage an inclusive and safe return to the workplace for both themselves and their team members, as well as to anticipate necessary workplace changes that will be experienced on return.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working with Information and Ideas
leadership, management, manage, lead, supervise, supervisor, team, leader, learning, sourcing, analysing, disseminating, information.
It is vital that the information and ideas that drive today's workplaces are carefully and professionally handled. If people see that their ideas and opportunities are never acted upon, then the source of organisational knowledge will stagnate and people will lose their motivation. In this course, we detail a process for gathering, analysing, presenting and measuring the impact of new information and ideas.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working with dangerous goods
HSE, WHS, OHS, health, safety, environment, ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, GHS, dangerous, classifications, chemicals, transport, segregation.
Legislation sets out the legal duties for manufacturers and suppliers, as well as for occupiers of workplaces where dangerous goods are stored or handled. Codes of practice provide practical information on how to comply. This course overview the safe identification, handling and transportation of dangerous goods.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Working with risks and issues
ready2manage, leadership; management; manage; lead; supervise; supervisor; risk; governance; risk management; matrix management
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: controls and mitigation; analyse and assess risks; identify existing controls and apply a rating; residual risks; risk tolerance; prioritising risks.
$52.17 (NZD) / subscription
GST $7.83 (NZD)
Wound Bed Preparation
Would Management, Smith and Nephew
This course has been developed to provide the learner with an understanding of wound care, managing wounds using the principles of wound bed preparation, and accurately assessing wounds.
$33.48 (NZD) / subscription
GST $5.02 (NZD)